To expedite technical support efficiently and quickly, we ask that our partners observe the guidelines presented below.
What we need from you
When you contact us, we need the following information from you:
A copy of your model and necessary extra files
Exact wording of error messages
What you were doing when the problem occurred
How you tried to solve the problem
Your e-mail address
E-mail support or phone
You can reach Technical Support as follows:
Our Technical Support representatives are available from 9:00 to 16:00 Monday through Friday (Western European Time). Faxes and e-mails usually receive a response within four business hours, although occasionally extraordinary conditions may necessitate a longer response time.
Gain access to our online support service through TeamViewer's QuickSupport application.
Please follow the below steps:
- Call up the 7T support team: +45 45 900 777 (monday through friday from 9:00 to 16:00 Western European Time)
- When advised to, click the "Download TeamViewer" button below
- Click "Save file"
- Our support representative will provide the further instructions